Sport Safety International makes every attempt to ensure customer satisfaction.  The following refund and cancellation policies are in effect for our online and live course offerings.


If you are having technical difficulties or are dissatisfied with your purchase, please contact us at If we are unable to resolve your problem to your satisfaction, we will refund your course fee. Please note, no refunds will be issued for courses that have been completed.


We will offer a full refund for courses that we must cancel.  Otherwise, refunds are honored based on the following:

  • Cancellations received 14 days prior to the event: 90% refund
  • Cancellation requests received between 5 and 13 days prior to the event: 70% refund
  • Less than 5 days prior to the event: no refund

To request a refund, please contact us at