Healthcare Communication: Bridging the Generation Gap


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Product Description


The world is comprised of many generations that work together in a mix generational workforce. As faculty, clinical instructors, and first-time employers, understanding the individual characteristic traits enables us to teach the effective soft skills for up and coming athletic trainers to be a positive leader in a mixed generational workforce. Generation Y and the Millennials have been sending mixed messages to college professors, preceptors and first-time employers on their ability to master soft skills, communication and leadership abilities. The soft skills gap between employers of older generations and the two younger generations has led to controversy on leadership styles in the workforce. Strategies to meet the needs of these generations coupled with strategies for faculty, preceptors and first-time employers to teach and resolve the soft skills gap between the generations are identified in this presentation. This generational diversity provides complexity and controversy when trying to understand how to best motivate, teach, and employ these generations. The leadership methods once employed by older generations are not the motivating and communication methods of these generations. The audience will engage in a self-examination of characteristics of their own generation. Subsequently the presentation will open with an informational lecture on the different generations with specific focus on the initial and current characteristics that have been labeled the Millennial, Generation Y and Generation Z. This presentation will distinguish the soft skills that are lacking in the various generations and best practices on educating and communicating among each group. Lastly, leadership development and facilitation will be examined on best practices in generational leadership.

1. Identify notable generational characteristics and diversities and how this affect interacting with other generations in the athletic training setting.
2. Compare and contrast initial predicted perspectives of the generations with current perceptions and research.
3. Identify the soft skills gap between younger and older generations.
4. Integrate Millennial, Generation Y, and Generation X characteristics into learning centered athletic training education classrooms, clinical environments and workforce.

Level of Difficulty: Essential
Practice Domain: Healthcare Administration and Professional Responsibility

This course was developed specifically for athletic trainers.

The course is delivered online using an video/audio format.

Sport Safety International (BOC Approved Provider #: P8228) is approved by the Board of Certification, Inc. to provide continuing education to Certified Athletic Trainers. This program is eligible for a maximum of 1 Category A hours/CEUs.

This course is valid for two years from the date of purchase.


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